Plusnet or TalkTalk – Which Broadband to Choose?

Plusnet vs TalkTalk

Do you have to decide between TalkTalk and Plusnet? Both are cheap broadband providers offering reliable, fast and cheap internet packages. In addition to amazing savings, fibre broadband bundles from these providers are great options for streaming, sharing, and online gaming.

But which provider is right for you – Plusnet or TalkTalk? Let’s compare

Speed

TalkTalk and Plusnet offer similar broadband plans, offering more or less the same average download and upload speeds. However, if you enter location details like postcode and address when you sign up, you can get a guaranteed minimum speed and an estimated speed range.

Actual speeds received by customers

 *Download speed*Upload speed*Peak time speed
Plusnet Unlimited10Mb1Mb12.9Mb
TalkTalk Fast11Mb1Mb11Mb
Plusnet Unlimited Fibre35Mb9Mb32.8Mb
TalkTalk Fibre 3538Mb9Mb33.4Mb
Plusnet Unlimited Fibre Extra66Mb18Mb61Mb
TalkTalk Fibre 6567Mb17Mb64.1Mb

Both TalkTalk and Plusnet offer great broadband deals, including discounts and promotions.

  • Standard Broadband – Plusnet Unlimited (10 Mbit/s) is much cheaper than TalkTalk Fast (11 Mbit/s)
  • Fibre Broadband – Plusnet and TalkTalk have fibre packages in a similar price range, but much cheaper than BT, Sky and ​​EE.
  • In addition, TalkTalk and Plusnet offers great gifts such as vouchers and reward cards to new customers.

Features

 PlusnetTalkTalk
Truly unlimited broadbandYes
Fibre WiFi routerYesYes
Home PhoneYesYes
Inclusive callsNoNo
TV serviceYesYes
Mobile plansYesNo
Public WiFiNoNo
Cloud storageNoNo
Parental controlsYesYes
UK based customer supportYesNo
Fixed priceNoNo
Flexible 12 or 18 month contractsYesYes

Truly Unlimited 

Neither Plusnet nor TalkTalk have fair usage caps – absolutely no usage caps. There’s also no traffic management, meaning these providers don’t slow down speeds during peak hours.

Routers

TalkTalk Plusnet WiFi routers

TalkTalk Fast (ADSL) package includes SuperRouter. TalkTalk Fibre customers get the latest WiFi hub routers. In contrast, Plusnet Unlimited customers receive Hub Zero and Plusnet fibre customers (Unlimited Fiber and Unlimited Fiber Extra) get the Hub One router.

Router specsPlusnet Hub ZeroTalkTalk SuperRouterPlusnet Hub OneTalkTalk WiFi Hub
ModelSagemcom 2704NHG635BT hub 5ASagemcom Fast 5364
Built-in modemNoADSL/VDSL modemVDSL modemVDSL modem
WiFi bandsSingle ( 2.4GHz )Dual (2.4GHz & 5GHz)Dual (2.4GHz & 5GHz)Dual (2.4GHz & 5GHz)
Wireless802.11b/g/n802.11b/g/n/ac802.11b/g/n/ac802.11ac Wave 2
AntennasNo3 x 323 x 3
Ethernet4 LAN ports (upto 100Mbps)4 LAN ports (upto 1000Mbps)
1 WAN
4 LAN ports (upto 1000Mbps)
1 WAN
4 LAN ports (upto 1733Mbps)
1 WAN
USB portNoYesYesYes
SetupWPSWi-Fi Protected Setup (WPS)Wi-Fi Protected Setup (WPS)Wi-Fi Protected Setup (WPS)
SecurityWPA2WPA2WPA2, WPA, WEPWPA2, WPA, WEP
CostFreeFreeFreeFree
Delivery chargeFreeFreeFreeFree

Home Phone

Plusnet and TalkTalk broadband plans include home phone and pay-as-you-go calls. Additional call plans are available for an extra fee.

Home PhonePlusnetTalkTalk
Line rentalYesYes
PAYG callsYesYes
Eve & weekend & mobile£5 a monthNo
Unlimited UK & mobile£9 a month£12 a month
International£9 a month£10 a month

TV

Youview TV box

TalkTalk broadband customers can add TV service, or new customers can simply sign up for a triple play package. Plusnet TV is exclusively for its fiber optic customers. It includes 20 premium channels. Both TV services are available through Youview and Youview+ TV boxes.

 
TV featuresPlusnetTalkTalk
Youview/Youview+ TV boxYesYes
Freeview channelsYesYes
BT SportIncludedAdd-on
Sky Sport add-onYesYes
Sky Cinema add-onYesYes
Netflix add-onYesYes
Setup cost£57.99£25
Monthly cost£5 a month£4 a month

Online Security

TalkTalk offers HomeSafe parental controls to make browsing safer.  Supersafe is an advanced internet safety feature included in certain plans. Supersafe protects your device from viruses and malware.

SafeGuard is a similar feature of Plusnet that allows users to block specific websites and categories.

Customer Service

Ofcom’s latest customer complaints and customer service report clearly shows that Plusnet is better than TalkTalk when it comes to customer support.

 Plusnet
broadband
TalkTalk
broadband
Plusnet
Homephone
TalkTalk
Homephone
Complaints per
100,000 customers (Q3 2019)
22221717
Satisfaction (April 2019)86%80%89%81%

Coverage 

Both Plusnet and TalkTalk use the Openreach platform, so they have similar coverage or availability.

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