Do you have to decide between TalkTalk and Plusnet? Both are cheap broadband providers offering reliable, fast and cheap internet packages. In addition to amazing savings, fibre broadband bundles from these providers are great options for streaming, sharing, and online gaming.
But which provider is right for you – Plusnet or TalkTalk? Let’s compare
TalkTalk and Plusnet offer similar broadband plans, offering more or less the same average download and upload speeds. However, if you enter location details like postcode and address when you sign up, you can get a guaranteed minimum speed and an estimated speed range.
Actual speeds received by customers
|*Download speed||*Upload speed||*Peak time speed|
|Plusnet Unlimited Fibre||35Mb||9Mb||32.8Mb|
|TalkTalk Fibre 35||38Mb||9Mb||33.4Mb|
|Plusnet Unlimited Fibre Extra||66Mb||18Mb||61Mb|
|TalkTalk Fibre 65||67Mb||17Mb||64.1Mb|
- *Download and upload speeds are based on average speed which is achievable by 50% of the customers.
- *Peak time speed is based on Ofcom broadband speed report May 2019.
Both TalkTalk and Plusnet offer great broadband deals, including discounts and promotions.
- Standard Broadband – Plusnet Unlimited (10 Mbit/s) is much cheaper than TalkTalk Fast (11 Mbit/s)
- Fibre Broadband – Plusnet and TalkTalk have fibre packages in a similar price range, but much cheaper than BT, Sky and EE.
- In addition, TalkTalk and Plusnet offers great gifts such as vouchers and reward cards to new customers.
|Truly unlimited broadband|
|Fibre WiFi router|
|UK based customer support|
|Flexible 12 or 18 month contracts|
Neither Plusnet nor TalkTalk have fair usage caps – absolutely no usage caps. There’s also no traffic management, meaning these providers don’t slow down speeds during peak hours.
TalkTalk Fast (ADSL) package includes SuperRouter. TalkTalk Fibre customers get the latest WiFi hub routers. In contrast, Plusnet Unlimited customers receive Hub Zero and Plusnet fibre customers (Unlimited Fiber and Unlimited Fiber Extra) get the Hub One router.
|Router specs||Plusnet Hub Zero||TalkTalk SuperRouter||Plusnet Hub One||TalkTalk WiFi Hub|
|Model||Sagemcom 2704N||HG635||BT hub 5A||Sagemcom Fast 5364|
|Built-in modem||ADSL/VDSL modem||VDSL modem||VDSL modem|
|WiFi bands||Single ( 2.4GHz )||Dual (2.4GHz & 5GHz)||Dual (2.4GHz & 5GHz)||Dual (2.4GHz & 5GHz)|
|Wireless||802.11b/g/n||802.11b/g/n/ac||802.11b/g/n/ac||802.11ac Wave 2|
|Antennas||3 x 3||2||3 x 3|
|Ethernet||4 LAN ports (upto 100Mbps)||4 LAN ports (upto 1000Mbps) |
|4 LAN ports (upto 1000Mbps) |
|4 LAN ports (upto 1733Mbps) |
|Setup||WPS||Wi-Fi Protected Setup (WPS)||Wi-Fi Protected Setup (WPS)||Wi-Fi Protected Setup (WPS)|
|Security||WPA2||WPA2||WPA2, WPA, WEP||WPA2, WPA, WEP|
Plusnet and TalkTalk broadband plans include home phone and pay-as-you-go calls. Additional call plans are available for an extra fee.
|Eve & weekend & mobile||£5 a month|
|Unlimited UK & mobile||£9 a month||£12 a month|
|International||£9 a month||£10 a month|
TalkTalk broadband customers can add TV service, or new customers can simply sign up for a triple play package. Plusnet TV is exclusively for its fiber optic customers. It includes 20 premium channels. Both TV services are available through Youview and Youview+ TV boxes.
|Youview/Youview+ TV box|
|Sky Sport add-on|
|Sky Cinema add-on|
|Monthly cost||£5 a month||£4 a month|
TalkTalk offers HomeSafe parental controls to make browsing safer. Supersafe is an advanced internet safety feature included in certain plans. Supersafe protects your device from viruses and malware.
SafeGuard is a similar feature of Plusnet that allows users to block specific websites and categories.
Ofcom’s latest customer complaints and customer service report clearly shows that Plusnet is better than TalkTalk when it comes to customer support.
|Complaints per |
100,000 customers (Q3 2019)
|Satisfaction (April 2019)||86%||80%||89%||81%|
Both Plusnet and TalkTalk use the Openreach platform, so they have similar coverage or availability.